FAQs

How do I make an appointment?

You are welcome to contact us directly via our feedback form below this page or for more information regarding appointments, please click here.

How can my GP help me to obtain specialist care from a vascular surgeon?

Before seeing a consultant vascular surgeon, it is always preferable to talk to your own GP who can discuss your condition with you and advise on whether any specialist care is appropriate. If it is, your GP can help you choose the consultant vascular surgeon best suited to your needs. Your GP can help the consultant vascular surgeon to care for you better by providing relevant information about your health. Communicating with the consultant vascular surgeon will also enable your GP to care for you better during and after your specialist treatment.

Do I need a referral letter to make a clinic appointment?

Depending on your health insurer, you may be required to provide a referral letter when you come to our office. It is recommended that you contact your GP or your insurance company for this information. It is good medical practice for patients to be referred by their GP to see a specialist. 

How much will consultation fees cost?

The Surrey Vascular Clinic fees are competitively priced to allow as many patients access to the best care possible. If you are a self-funding patient, please e-mail: enquiries@surreyvascularclinic.com for an all-inclusive procedure quote. This will typically include the initial consultation fee, vein scan for varicose vein patients, surgeon's procedure fees, anaesthetic fees, hospital charges and a single follow-up consultation.

Self-Funding Patient Fees - correct 1st January 2017

Initial Consultation                                    £170
Follow-up Consultation                             £135
Ultrasound Lower Limb Veins                   £80 one leg / £100 both legs
Ultrasound Aorta                                       £60

If you have private medical insurance, the Surrey Vascular Clinic provides a fee assured service for our insured patients. This means that insured patients can proceed with their treatment with complete peace of mind regarding their care costs.

Are you a provider for my health insurer?

We are recognised by the following insurance plans:

  • BUPA
  • AXA-PPP
  • WPA
  • AVIVA
  • SimplyHealth
  • CIGNA
  • PruHealth
  • AllianzHealth
  • Benenden Healthcare Society

If you do not see your insurance company listed above, please check with Mr.Chong's private secretary on 07899651106 to confirm if we are a provider. The Surrey Vascular Clinic is a fee assured provider for healthcare insurers so that patients who are insured do not pay extras for procedural fees when treated by us unless there is prior agreement before treatment.

The Surrey Vascular Clinic accepts patient referrals from Alliance Surgical.

Benenden Healthcare Society patients referred to Mr.Chong are treated at the Berkshire Independent Hospital.

What happens if I do not have private health insurance?

Self-funding complete care packages are available for all procedures. We also offer flexible payment packages. For more information and guide prices, please contact the hospital customer service teams at either the Parkside Suite, Spire Clare Park Hospital or the Berkshire Independent Hospital.

Does it matter which hospital I choose when making an appointment to see Mr. Chong?

If you have medical insurance, you should contact your health insurer for advice. Self-funding patients may request consultations at the location of their choice in our Camberley, Farnham, Guildford or Reading rooms. All complex arterial surgery is carried out at the Parkside Suite in Camberley. Varicose vein surgery is mainly based at Clare Park Vein Care, Spire Clare Park Hospital in Farnham or at the Berkshire Independent Vein Care, Berkshire Independent Hospital in Reading.

How long do I have to wait for an appointment?

Appointments are usually available within 2 weeks of request.

What should I bring with me when I come for my initial consultation?

  • Referral letter from your GP or other specialist
  • If insured, your insurance information
  • If available, copies of medical records, previous operation notes, x-rays, MRI, CT scan reports
  • A list of your current medications

What should I expect during my initial consultation?

During your initial consultation, you will be asked a series of questions and given a comprehensive assessment. Mr. Chong will try to answer your questions as clearly and comprehensively as possible. Should you require any specific tests or treatment, the options available will be discussed with you at this time. Patients attending for problems with varicose veins or abdominal aortic aneurysm may also require a quick ultrasound scan.

How long will I have to wait for my treatment or procedure?

Most procedures can usually be scheduled within 2 to 3 weeks of your consultation. More technically demanding procedures such as aortic aneurysm surgery may require a slightly longer waiting time to surgery depending on the complexity of your case due to the preparation and planning required. 

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect to protect your privacy. We abide by strict confidentiality rules when handling your medical records. Ordinarily we will not release the contents of your medical file without your consent.

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